My chime won't set up. Just flashing

Had my ring doorbell a month and it was working ok. Hadn’t set the chime up but doorbell was sending notification etc.
My kids unplugged the chime and now I’m trying to set it up it’s just flashing all the time and doorbell therefore showing as offline.
I e tried adding new device for the chime . It goes through then fails. Don’t know what else to do
Please help as need for security.

Try removing the device first, then add as a new device.

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