My chime (1st generation) has lost its power. The unit doesn't light up at all when plugging it into active outlet. What should I do?

My chime (1st generation) has lost its power. The unit doesn’t light up at all when plugging it into active outlet. What should I do?

Call ring support you may have a defect

Reach out to Contact Us – Ring Help. Be aware, wait times are long.

Hi @user10435. I would attempt to go through the setup process as if the light was lighting up and see if it will connect. Sometimes, the light will be inoperable but the Chime will still connect to WiFi. If that does not work, you can reach out to our support team.