Must Have Upgrades *** 2021 Customer Requests For Improved Service


Ring has a fantastic opportunity to OWN the home security market. They are so close. Before the competition catches up and customers flock to another company that better suites their need I would suggest the filling items. Fast!

24/7 Recording
Ring Team. Its 2021 you MUST HAVE 24/7 continues recording. You have a leg up on Nest right now due to having your premium cameras support POE I currently have 16 exterior cameras and went with Ring due to the POE capability.

4k Support
Although you are lacking on the resolution side only offering 1080 Cameras (dud) I still used your company for my full home security. Nest offers 4k sensors and I would like a premium camera option for 4K I dont care what it costs I will. buy them. Exterior Cameras!

Live Video Playback Time Out
The most ANNOYING thing here that is making me consider switching is the Live Video time out when viewing live video. I would like to have my cameras displayed on my second desktop when in the office that offer live video stream that do not time out!

Apple Support
I am forced to use Hoobs to connect my cameras to apple home kit which automates my 96 devices in my smart home. Due to the lack of apple support Hoobs allows me to have my cameras in apple home kit. I would like you to have Apple Intigration into home kit to allow me to use the full features offered by apple and its home kit settings. Not everyone uses Alexa. I hear “Alexa” and run, I am an apple lifer. Please get this added.

Desktop App
The desktop app needs ALOT of work. You cannot view multiple cameras in a 6 camera viewer for example. You can only see one camera until it times out. The cameras open randomly on your desktop when they detect motion and even then they are in this tiny little box that seems to open on any window I am currently working on very frustrating. Users need MORE options in the desktop app it can be so good!

Motion Zones
I can’t stress this enough, Motion Zones need to have their own custom alert settings and recording settings. I would like to be able to issue “Zone 2” for example to notify me in a bold notification as well as start recording when it detects motion which will allow me to have only my “side Gate” on that zone while maintaining recording in Zones 1 & 3 upon motion without notification when a leaf blows on my driveway.

Access Controller Pro
The access controller pro already has this in the Q to be fixed. I have 2 main entrance gates and one man gate used for in home delivery. I would like to be able to connect all of them to my Access controller pro and when viewing each entrance on their separate ring widow door bells I need to be able to open the gate that is associated with those ring door bells when gusts or my wonderful step mother comes to my home.

There are much more things to add but my fingers hurt so we will leave it at that for now…

1 Like

Thank you for this great feedback, @PHX89! Be sure to check out our Feature Request Board, to add your votes and interest on any existing requests that match the above. :slight_smile: