English

Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
A
Moving to HEVC codec causing issues with Windows users live view
live-view
troubleshooting

Ring recently moved to HEVC as a video format which makes a lot of sense from a video quality and bandwidth/storage point of view. Unfortunately from a Windows 10/11 user perspective this means we can't, by default use it as HEVC was removed from Windows at the back end of last year. Although we can pay £0.79 to get the HEVC codec from Microsoft, the Ring website still thinks that our platform is incapable of supporting it. Please look into this Ring ... your web site assumes that we as Windows users can't support HEVC when we actually can. My Chrome browser on Windows plays HEVC content just fine (apart from yours).

209

0

0

06-02-2023 11:30:22

Responses (2)

  • T

    5 posts were merged into an existing topic: [HEVC not supported? Not true as other are showing camera preview but one is not](/t/hevc-not-supported-not-true-as-other-are-showing-camera-preview-but-one-is-not/181441)

    0

    14-02-2023 03:29:27

    • T

      0

      14-02-2023 03:29:28

      Didn't find an answer ?

      Log in or create your Ring account to post a question and join in the on the conversation.

      Most Helpful Members

      U

      user63814

      3

      User
      Solutions

      B

      Boone

      1

      User
      Solution

      J

      j0hnmsch

      1

      User
      Solution