Mounting ring doorbell 2

I’m having a difficult time mounting the doorbell 2 to the solar panel made for doorbell 2. I’m also having a difficult time taking off the faceplate for doorbell 2 as the screws are extremely small. It seems the mounting bracket that came with the ring doorbell 2 doesn’t match any of the screw inserts for the solar panel.

@MelMaya2020 wrote:
I’m having a difficult time mounting the doorbell 2 to the solar panel made for doorbell 2. I’m also having a difficult time taking off the faceplate for doorbell 2 as the screws are extremely small. It seems the mounting bracket that came with the ring doorbell 2 doesn’t match any of the screw inserts for the solar panel.

Hello @MelMaya2020 ,

Ah, it was a good idea to include those pictures, because initially I thought that maybe you had purchased the incorrect Solar Charger for your Ring Video Doorbell, because the chargers are different for each model doorbell. To clarify, you do not own a Ring Video Doorbell 2 . You do own a Ring Video Doorbell 2nd Generation/2020 Release. And I thought maybe you incorrectly purchased a Solar Charger for the Ring Video Doorbell 2 . . . but then I saw what appears to be the correct Solar Charger (by the upper “Lip-hinge” edge at the top of the panel and the two lower plastic locking protrusions at the lower corners, which are not on the other solar charger for other model doorbells). I think your Solar Charger is a variant model (or a non-Ring-3rd party company?) because I’ve seen Solar Chargers for your doorbell with a micro USB plug instead of two electrical connections). But you should double check that the box for the Solar Charger does indeed say for “Ring Video Doorbell 2nd Generation/2020 Release.”

Ring Solar Charger for Ring Video Doorbell 2nd Gen:

https://ring.com/collections/all-products/products/solar-charger-for-video-doorbell-gen2

This is a common mistake confusing the doorbell models. The “Ring Video Doorbell 2” was first released & available in the year 2017, and it is not the same model as the “Ring Video Doorbell 2nd Generation/2020 Release”. They are two completely different Doorbell models. The “Ring Video Doorbell 2” is a discontinued model (replaced by the newer upgraded “Ring Video Doorbell 3”) and no longer sold on Ring.com although many people still own this model and you can still find/buy them in 3rd party stores. The newer “Ring Video Doorbell 2ndGen” is the replacement model for the original Ring Video Doorbell and was just released in 2020.

Because of all the “2” in their model names, they often get confused as the same model, which they are not. Just too many two 2 toos too in the name. LOL :slight_smile:

  • The “Ring Video Doorbell 2” utilizes the “Quick Release Battery Pack” and has a black Reset Button on the front under the removable faceplate, with a single Security Torx Screw centered on the bottom of the faceplate .
  • The “Ring Video Doorbell 2nd Generation/2020 Release” has a non-removable built-in battery and has a orange Reset Button on the back, with two Security Torx Screws on the bottom of the faceplate.

You should NOT remove those very small screws on the back edge of the Ring Video Doorbell 2nd Generation/2020 Release! The only screws you have to mess around with are the two bottom Security Torx Screws, and the electrical connection screws (since you don’t have a micro USB connection). After mounting your Solar Charger, you take the top edge of the Doorbell (just as it is in the picture) and hook it onto the upper “lip” on the Solar Charger (which kind of acts like a hinge) and then swivel rotate the Doorbell downward flush against the Solar Charger. Then using the 2 correct Security Torx Screws at the bottom of the doorbell, and you have to use the “Star-shaped” Torx bit on the orange screwdriver, and insert and screw them upward. DO NOT USE THE POINTY WOOD SCREWS, which can result in a FIRE HAZARD. Look at this web link to see a picture of the correct Security Torx Screws:

https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2nd-Generation-Information

To install the Solar Charger for thr Ring Video Doorbell 2nd Gen/2020 Release:

https://support.ring.com/hc/en-us/articles/360045714771-Installing-the-Ring-Solar-Charger-for-the-Ring-Video-Doorbell-2nd-generation-

The best video I found for Solar with Doorbell 2nd Gen (even though it is on an RV):

https://www.youtube.com/watch?v=Wnwv-GniAZc

If you need more assistance or have questions about your Ring Video Doorbell 2nd Gen installation with the solar panel, you can also telephone Ring Support for additional help at:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile:

@MelMaya2020 wrote:
I’m having a difficult time mounting the doorbell 2 to the solar panel made for doorbell 2. I’m also having a difficult time taking off the faceplate for doorbell 2 as the screws are extremely small. It seems the mounting bracket that came with the ring doorbell 2 doesn’t match any of the screw inserts for the solar panel.

Oh @MelMaya2020 it has now just dawned on me (after I posted the above comments) . . . you did purchase the incorrect Solar Charger (and it is not some variant 3rd-party version)! I’d be willing to bet you incorrect purchased the Solar Charger for a “Ring Video Doorbell 2”.

You had taken the picture after you placed the mounting bracket on top of it which got me all confused! Sorry I didn’t realize that earlier, but it explains why you have two wire electrical connectors instead of the proper micro USB jack and the mounting holes do not align correctly! You should return the incorrect Solar Charger and purchase the correct one for your “Ring Video Doorbell 2nd Gen/2020 Release” model:

https://ring.com/collections/all-products/products/solar-charger-for-video-doorbell-gen2

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