Motion zone is cropped from actual picture

When setting the motion zones for one of my Ring camera’s, as you can see from the two attached picture that the range of view is NOT the same. I have a alley way to the top of the picture which I would like a motion zone on, but unfortunately when setting a motion zone the top and bottom of the picture is cut off.

Please Fix

Hi @billwill. I would first uninstall the Ring app, reboot your mobile, then reinstall the Ring app. Once that is complete, try to draw your Motion Zones and see if the image is correctly displayed. You can also try to do this on a new mobile or a tablet. If both of those do not work, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

Nope, still doesnt work. Tried re installing the app on my phone and also tried on my ipad. Any help?

I noticed this change too; I read somewhere it’s a feature that ring itself changed, decreasing the motion zone distance, I hate it! My backyard is big and now my two backyard cameras don’t reach my kids trampoline. Big fail on rings side!

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If that’s true then it’s really silly. Why wouldn’t I want a motion zone on everything my camera is pointed at?

I hope they can fix this in a update

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Hey neighbors! Chiming in for Tom here. The error that you are running into is actually by design. You can read more about this in our Community post about this feature update here, but the note in particular to call out from the article is as follows: " Note: Motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover."

Please note that you may not be able to cover your full live view, but the boxes you are drawing is the area that your motion sensor on your battery device can cover. You will not run into this when drawing zones for hardwired/powered devices such as the Ring Pro, as the motion sensing technology in it if from Advanced Pixel Detection and not PIR Motion Sensors like the battery devices. Hope this helps clear this up for you! :slight_smile:

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Chelsea_Ring

Community Manager - If I remember correctly , before the new boxed zones were introduced, my stick up camera had a longer sensor range. I live on a busy street so I had to angle my cam so that it would not pick up cars passing my driveway which caused a lot of alerts and video. So I angled the camera to show only the driveway (slightly longer than a car) and the sidewalk. Which eliminated the excessive car vid’s. So I know the sensor ability is there . And as it is now , the covered area is very minimal. It only covers from the back of the car up to the sunroof. Which does not cover the front doors. I will send you two screen snapshots. First one is of the adjustment screen. The second is of the area it covers. As you can see , it’s a very small area to not be able to completely cover.