Motion Snooze does not stay snoozed for more than 30 minutes

Hi…I have a wireless Ring doorbell on my back door. When I select Motion Snooze for say 2 hours it will work for 30-45 minutes and then it will stop snoozing and show my motion notifications. I have deleted and reinstalled the app and I have also rebooted the doorbell. I have also called the help desk twice. Still not able to get it working. Thoughts?

Hi @RussL. Those were excellent troubleshooting steps to take for your concern. Since those are the basic troubleshooting steps I would have recommended trying and you are still having the same issue, the next best step would be to continue contacting our support team for further assistance. Since you have worked with our support team before for the same concern, you should be able to ask to work with our advanced technical team to investigate.

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