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user69442

Motion gen1 sensor

connectivity

troubleshooting

Hi my ring motion sensor won’t connect to device , it keeps saying remove sleeve off sensor which I have done , also tried resetting , deleting device , and it’s all saying replace Which I have ,

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0 •

02-12-2023 07:11:53

Responses (1)

C

Caitlyn_Ring

Hi @user69442. Which Ring device are we working with, the [Ring Alarm Motion Detector](https://ring.com/products/alarm-motion-detector-v2) or the [Ring Smart Lighting Motion Sensor](https://ring.com/products/smart-lighting-motion-sensor)? Knowing which device we're working with will help us provide more relevant troubleshooting information. Thanks!

0

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08-12-2023 09:35:59

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