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Motion detection off despite not turning it off
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troubleshooting
motion-settings
Hi. every now and again when we go onto the ring app, it says that the motion detection is turned off on our front door even though we’ve not turned it off and the toggle is on. Has anyone had this issue or know why this is happening? 
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25-01-2023 21:26:52
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Caitlyn_Ring
Hi @user34418. Are you on an iOS or Android device? When it displays this message, are motion events still being recorded? I'd also recommend checking your[ Modes Settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) to make sure you don't have motion detection disabled in one of the Modes.
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26-01-2023 20:43:25
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