I just installed a new floodlight camera. The lights just turn on and don’t shut off. Help!
Same! It’s very frustrating no matter what I do they flip back on unless I turn off the Motion ability then it makes my lights useless
Try power cycling your Ring Smart lighting device by powering it down for a few moments, then power it back up. Once it reconnects, test the lights and check your light settings. Check out our Help Center article about troubleshooting the Smart lighting Floodlight.
If you are needing further assistance with your Camera’s lights, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.