Motion detection causing chime to ring

I got the Ring Wired doorbell w Chime for Mom n Dad for ChristmasThe unit comprises the powered doorbell, which works right, and a chime that plugs into an AC outlet. Both use the house Wi-Fi.I can't find a setting that allows the motion detection feature to start a video recording and send an alert through the app WITHOUT also sounding the Chime. With motion detection turned on, every time someone enters the motion detection area the chime goes off. Mom n Dad want to record deliveries, porch thieves, etc., but not have the chime ring.I spoke to Ring support. They made me reboot, reset, and reinstall everything then he said the system couldn't do what we wanted. With a good reputation, I find it hard to believe Ring won't record and alert without chiming. If it's true, we'll have to buy a different doorbell.Thoughts and suggestions welcome.