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Motion Alerts when disabled
I use a motion sensor to turn on the hall lights when someone steps into the hall. This can happen frequently, so I disabled motion alerts. This worked fine for weeks, but suddenly I started getting motion alerts last night each time someone walked by even though it's still disabled in the app. I've tried turning it back on and off in various different ways, but nothing stops the alert. What is happening??
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28-04-2021 15:57:48
Responses (10)
- J
Same thing happened to me this morning. Happening both on owner and shared user. Haven’t been in the app for weeks, so it’s obvious something has changed on the server end.
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28-04-2021 16:33:25
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- D
Same here. All of a sudden, I am getting notifications from two motion sensors that have “Notifications “ disabled. This is on your end Ring.The only thing that is different is that I upgraded my iPad to iOS 14.5. Maybe that has something to do with it?
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28-04-2021 17:51:07
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TI think you're onto something, but more specifically iphone app related. I don't believe I just updated; however, I am on an iPhone and my fiancée is not and we share an account with only me having this issue. So, from that, I'd say the iphone app is having an issue.
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28-04-2021 17:57:02
- J
Mine is doing it on multiple iOS devices. Last app update was two weeks ago and still running 14.4.2. It’s also requiring two factor authentication every time I come to the community forum.
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28-04-2021 18:08:01
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- T
Any update to this one? It's still ongoing and really, really annoying.
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06-05-2021 15:53:10
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thefallenone
It is the motion sensor itself (I get the name of the device in the alert). No VPN enabled. I am logging into the owner account. My fiancée uses the same account on her phone and she confirmed it's off on her app as well and she is not getting alerts.Not sure why it would just randomly start sending alerts.
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28-04-2021 16:19:24
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