General Topics
Motion Alerts when disabled
I use a motion sensor to turn on the hall lights when someone steps into the hall. This can happen frequently, so I disabled motion alerts. This worked fine for weeks, but suddenly I started getting motion alerts last night each time someone walked by even though it's still disabled in the app. I've tried turning it back on and off in various different ways, but nothing stops the alert. What is happening??
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28-04-2021 03:57:48
Responses (12)
- T
It is the motion sensor itself (I get the name of the device in the alert). No VPN enabled. I am logging into the owner account. My fiancée uses the same account on her phone and she confirmed it's off on her app as well and she is not getting alerts. Not sure why it would just randomly start sending alerts.
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28-04-2021 04:19:24
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- J
Same thing happened to me this morning. Happening both on owner and shared user. Haven’t been in the app for weeks, so it’s obvious something has changed on the server end.
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28-04-2021 04:33:25
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- D
Same here. All of a sudden, I am getting notifications from two motion sensors that have “Notifications “ disabled. This is on your end Ring. The only thing that is different is that I upgraded my iPad to iOS 14.5. Maybe that has something to do with it?
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28-04-2021 05:51:07
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TI think you're onto something, but more specifically iphone app related. I don't believe I just updated; however, I am on an iPhone and my fiancée is not and we share an account with only me having this issue. So, from that, I'd say the iphone app is having an issue.
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28-04-2021 05:57:02
- J
Mine is doing it on multiple iOS devices. Last app update was two weeks ago and still running 14.4.2. It’s also requiring two factor authentication every time I come to the community forum.
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28-04-2021 06:08:01
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Marley_Ring
Hi there, @thefallenone! It sounds like you are doing this correctly. I recommend also checking. the linked device or Smart Lighting group settings, to ensure you are not receiving a notification from that activity. If you've already confirmed that the notification is indeed coming from the Motion Detector which you've disabled motion alerts on, please ensure there is not a vpn enabled when attempting to toggle motion alerts on an off. Please also ensure you are logging in as the owner and not as a shared user, as the alert settings changed by an owner does not carry over automatically to a shared user. Feel free to let us know how this goes! :)
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28-04-2021 04:10:39
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