Amazon Alexa + Ring
Motion alerts stopped working on Alexa devices
We have a Ring doorbell 2 and a few Alexa Dots. Until recently motion was announced on the Alexas along with doorbell rings but recently the motion alerts have stopped but rings are still working. I’ve tried: * rebooting the devices * check that motion announcements are enabled in the ring Alexa app * disable and enable ring skill We have a chime in one room which is working for movement alerts. I’ve created a routine that turns a light on when there is motion which is working too.
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13-08-2021 05:29:34
Responses (22)
- J
Having this issue, and weirdly, ringing the doorbell works, live view works, but motion view is met with an error about the camera failing to start.
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08-07-2022 01:47:30
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- C
Hi neighbors! If you're no longer receiving Motion announcements on your Alexa device, please try the following troubleshooting steps below: - Ensure your Ring device and Alexa device are both connected to wifi - Make sure your Ring app and the Alexa app are both updated - Disable the Ring Skill from the Alexa app and Re-enable it - Toggle the Motion Announcements off and back on - Check the Announcement Devices and ensure you have the right Echo devices selected to receive announcements on If this concern persists, you can [click here to go to Amazon's Alexa Help Center](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230), and you can follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-07-2022 05:48:10
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RI have the same issue. I turn the motion detection on in the Alexa app. Close out of the app and go back in and it is off again. multiple cameras/Alexa devices and multiple locations all have the same issue. It isn’t an isolated problem, but a flaw in the software I really wish you would fix. I purchased these systems because I was told they were compatible. Clearly they are not.
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10-03-2023 04:47:12
- U
I have the same issue did everything advised rebooted the ring still does not work. It has to be something with an update. Please fix the issue.
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09-08-2022 12:10:52
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- K
In just the last few days Alexa stopped saying "Motion Detected at the Front Door" when there is motion detected as well as stopped saying "Someone is at the Front Door" when the doorbell is rang. The only thing that I can think of that changed was my wife's Android phone (which is the "owner" of all the devices connected to Alexa) was updated to the new "One UI" OS operating system. That whacked a bunch of permissions and such which I've tried to restore, but so far that hasn't helped. I've also tried all of the suggested fixes, including (https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-) to no avail. I think something else has gotten whacked by the OS update that has broken the announcements. I'm wondering if the announcement problem for other folks also coincides with an Android OS update.
•1
14-03-2023 08:12:44
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dab0f033ca5360f1942a0c1402b96b
Quick one that worked for me . Had the exact same issue kept trying all the linking and unlinking and then stumbled across the issue which worked for me . I had installed rapid ring some time ago and upon going into that app I noticed all the syncs were switched off ! After I put the notifications on the rapid ring back on its working again on Alexa :)
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23-02-2022 07:28:48
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