Amazon Alexa + Ring
Motion alerts stopped working on Alexa devices
We have a Ring doorbell 2 and a few Alexa Dots. Until recently motion was announced on the Alexas along with doorbell rings but recently the motion alerts have stopped but rings are still working. I’ve tried: * rebooting the devices * check that motion announcements are enabled in the ring Alexa app * disable and enable ring skill We have a chime in one room which is working for movement alerts. I’ve created a routine that turns a light on when there is motion which is working too.
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13-08-2021 05:29:34
Responses (22)
- Y
I'm having this issue as well. I've tried deleting and reinstalling the app, deleting and reinstalling the skill, and countless other troubleshooting measures to no avail. This is ridiculous and pretty much makes my ring and alexa combo useless. The guidance that has been provided so far by Ring customer service is inadequate. I would like someone to fix this issue ASAP please.
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02-12-2021 12:49:24
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- U
I suddenly developed the same issue with Alexa no longer announcing motion at my front door through my Ring Pro video doorbell. Had been fine before. Tried disabling Ring skill and enabling. Tried deleting Ring doorbell and discovering new device. No avail. *******Turns out, all I had to do was go into the main settings on my phone for the Alexa application and allow the microphone and camera for permissions. Make sure motion settings are all allowed. This worked for me. Hopefully it will help someone else! Brian.
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18-12-2021 07:39:23
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- I
I was also getting notifications on my Echo show and everything just stopped out of the blue. I have completed all troubleshooting steps in Alexa and the Ring app. Nothing has resolved the issue to date. After spending and hour or more troubleshooting with Amazon support, the Echo show was returned for repair or replacement. When the I received the Echo back, the same issue is still happening. Alerts are turned on in the Alexa app for motion and doorbell press but nothing happens. I even change my Ring email address to match my Alexa email after coming across something indicated they needed to match. It is really disappointing that this worked perfectly for awhile and then just stopped for no reason. My ring doorbell is hardwired so a low battery is not an issue. Internet connectivity is okay as I have high speed internet service.
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27-01-2022 02:59:42
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- H
Same issue here. I noticed in my Alexa app (on my iPhone) that the Motion Alert was toggled off. I toggled it back on yesterday and still had no alerts. I checked the app again today and the toggle was off again?! So, I have yet again turned it back on. It sounds like an Alexa app software issue. They likely added a feature which broke another feature. Unfortunately it's common in software. Hopefully these messages will make it to the right manager to make the fix happen.
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28-01-2022 02:55:31
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JMZ727
My issue is the same, I noticed it only effecting Ring doorbell routines, my internal ring security system motion detectors still trigger their routines like clockwork. The issue seems limited to doorbell routines I think it’s also effectively all my doorbells and all stopped working around the same time. These motion routines used to turn on porch lighting for over a year and worked flawlessly and then suddenly in maybe July/August it just suddenly stopped working. Deleting the routine and re-creating them did nothing. If I manually play the routine they all test fine, but they will not trigger automatically by the doorbells. Again, ALL internal motion and entry sensor routines still work perfectly fine so it’s only the doorbell routines.
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29-11-2021 10:50:58
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