Motion alerts stopped working on Alexa devices

We have a Ring doorbell 2 and a few Alexa Dots. Until recently motion was announced on the Alexas along with doorbell rings but recently the motion alerts have stopped but rings are still working.

I’ve tried:

  • rebooting the devices
  • check that motion announcements are enabled in the ring Alexa app
  • disable and enable ring skill

We have a chime in one room which is working for movement alerts.
I’ve created a routine that turns a light on when there is motion which is working too.

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I have the same exact issue, echo dot 2/3. Routines work for spotlights, etc. but ring doorbell motion/Doorbell press does not announce on Echo dots just mobile devices.

Same here, no motion notifications reach the echo devices, but rings do

Hi neighbors! Since a few of you are having similar concerns, I’d recommend starting with the basic troubleshooting steps first. You can find some troubleshooting tips for when your Ring and Alexa features stop working in our Help Center Article here . I’d recommend looking through those steps, and if that doesn’t do the trick, you can reach out to our support team at one of the numbers available here . Additionally, you can click here to go to Amazon’s Alexa Help Center for more in-depth troubleshooting support as well. Please feel free to report back in this thread on what solution works for you or what solution support recommends. :slight_smile:

Same here. I followed all troubleshooting steps but motion alert does not work on my echo dot 3s and echo show.

Hi @vinaydesai. In that cause, I’d suggest contacting our support team here or Alexa’s support team here so they can take a further look into this. They’ll help run through all of the applicable troubleshooting steps with you in order to get your Ring and Alexa integration back up and running.

Mine stopped working also. The doorbell works, but non of the motion alerts via Alexa. I get alerts on my iPhone, but Alexa no longer says “someone is at your front door” I disconnected and re-connected skill. Same issue. I already went through all troubleshooting steps. @Caitlyn_Ring This is an issue on your server. Fix it and stop pushing the blame on others. Your iOS app also now has issues refreshing cameras upon opening app

Hi there, @RingUser20! Try out the steps mentioned in this Community post, to disable the Ring skill and announcements in your Alexa app and then re-enable them. Feel free to let us know how this goes! :slight_smile:

Tried the steps as well. It works. However once I created a routine to turn on lights for motion or doorbell press, notifications over Alexa stopped announcing motion.

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Count me in on this as well, I’ve followed previously given steps and the only way I seem to get Alexa notifications for Ring Stick Up Cams and Doorbells to work is by disabling the skill each day, deleting each of the devices, then re-enabling the skill, adding each device again and setting each up again - not exactly a great user experience. Like @Fraymundo I had set up ‘Alexa routines’ to turn on lights etc based on motion on ring devices, and that seems to be problematic, as does setting Alexa to ‘do not disturb’ for any reasons at all (on a single routine or as a global all devices command at bedtime)… So, hopefully someone at Ring/Amazon sorts this out because this is a fairly fundamental part of having these devices - I don’t know if the issue is the Ring Skill, the Alexa software or a combination of all, but please, will someone resolve this in a way that works long term PLEASE?

Me too. None of the fixes work. Seems like this happened around the same time they fixed the rich push notifications but I’m not certain. Either way it’s not working as expected.

Same, this is clearly a recent regression.

As I mentioned in the my Post it was required to not re-enable the Announcement inside the settings of the ring device (because that broke things). As a workaround I placed an announcement action inside my routine which does not cause any issues.