U
Motion Alerts not working
troubleshooting
wireless-security-cameras
notifications
Hi we've recently bought the Ring Stick Up Cam and placed this outside to cover our 2 cars and the path towards the door. My husband set this up on his phone, and is getting motion alerts. I tried logging in as a shared user, and also via my husbands account, but I'm still not getting any motion alerts. I've tried everything, is it because he's getting them on his phone?
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27-02-2023 02:29:43
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Caitlyn_Ring
Hi @user37699. As a Shared User, you'll need to make sure you have Motion Alerts toggled on by tapping the menu in the top left > Devices > Stick Up Cam > turn Motion Alerts on. We also have troubleshooting steps for notifications on Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) and iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-Apple-iOS-Devices). If these troubleshooting steps don't work, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-02-2023 04:36:28
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