I ordered a new faceplate for my new Ring Pro 2, about 2 weeks ago and it still has not shipped. I ordered a replacement part kit for the Ring Pro 4 days ago and it also has not shipped. Is RING completely delayed on shipping everything? I know there are delays with the ring doorbells but what is the story with other accessories? Very annoying not to be able to find a human contact to get an update on either order. All links just loop around pointing you to the same page and the same un-useful information simply saying the item has not shipped.
It’s probably to do with the current global chip shortage.
I ordered a couple new iPhones over a week ago and they have yet to ship. I finally got someone to fess up that that was the delay.
Thanks, I am aware of the chip issues but not sure that would affect a plastic cover and the other things. Nothing I have order is an electronic part.
Not just chips, but supply chains in general have been affected. With everything that is going on now I can only imagine that difficulties will continue for the near future.
My previous ring stopped working and I was told the only solution was to order another one. I ordered a ring pro in September and was told shipping would take 6 - 9 weeks. 11 weeks later I was just told it would now take an additional 6 - 8 weeks. No doorbell for 1/3 of a year and they wouldn’t even refund a portion of the annual fee. Is anyone else as frustrated with Ring as me? Highly frustrating especially around the holidays. Hello Google Nest!