More shipping delays?
I ordered a new faceplate for my new Ring Pro 2, about 2 weeks ago and it still has not shipped. I ordered a replacement part kit for the Ring Pro 4 days ago and it also has not shipped. Is RING completely delayed on shipping everything? I know there are delays with the ring doorbells but what is the story with other accessories? Very annoying not to be able to find a human contact to get an update on either order. All links just loop around pointing you to the same page and the same un-useful information simply saying the item has not shipped.
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21-08-2021 11:16:55
Responses (6)
- J
My previous ring stopped working and I was told the only solution was to order another one. I ordered a ring pro in September and was told shipping would take 6 - 9 weeks. 11 weeks later I was just told it would now take an additional 6 - 8 weeks. No doorbell for 1/3 of a year and they wouldn't even refund a portion of the annual fee. Is anyone else as frustrated with Ring as me? Highly frustrating especially around the holidays. Hello Google Nest!
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06-12-2021 05:14:40
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- M
Our support team can help further with looking into the status of your shipment as well as escalate any necessary cases to the appropriate team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-12-2021 05:11:48
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- D
Hello, I wanted to chime in on the shipping delays because I have noticed a logistics issue or lost product trend with RING and their logistics team. When I complain about it to RING support, they give the excuse of " we are not responsible once it leaves their hand" I get that but when you have a community of people on your RING website complaining about shipping/logistic issues **THEN IT IS YOUR PROBLEM**. Investigate and find out what is happening instead of just replacing the product. And from the comments RING still can't do that right. DO BETTER!! I ordered a RING doorbell 3 months ago and I kept receiving emails stating, " your order has not shipped" Yes, I did see that it would take 8-10 weeks to ship. I waited patiently while reading the consistent emails from RING. When it finally ships in DEC 2021, there is a UPS delay. RING provides the tracking number however UPS.com states they have not received it and to check with sender (RING). I have waited months to receive the original order but no luck. I contacted RING support and the rep confirmed the original order was lost. He creates a new replacement order which was shipped February 13,2022. Today I received the tracking# for the replacement. I looked the tracking number up and it ALREADY says there is another DELAY. I am supposed to receive the 2nd shipment February 16th by 7pm. I understand I need to wait until Feb 16 to see if the package arrives, but I am not confident it will arrive after reading all of the negative comments about RING having logistics issue. Like someone else said on the RING community "will there be a delay for ALL your shipments? If it does not arrive, I will call back to RING support to replace again until they figure out what is happening. I really believe there is an inside theft ring going on within RING employees and the logistics they send to for shipping. I guess RING doesn't care about losing products through logistics. SMH. My suggestion RING is to REALLY investigate by setting up a dummy package with a TAG (tracking device) to see the results. Track the package to its end. My 2nd suggestion would be to use a different company for delivery. DO BETTER!!! I will continue to call to replace until I receive it. I am in no hurry RING. :wink:
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15-02-2022 09:11:15
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- U
I'm considering pulling all my Ring products and moving to NEST products. Getting to a Customer Service person that understands English is the first fight and then being told it's the Logistics Departments issue is annoying! There's a told lack of capability at RING Customer Service. The first Alarm Pro Base Station I ordered the claim to have tried to deliver on a Sunday to my closed business. I expect them to retry on Monday or Tuesday, no go. The Tracking still shows the unit at a local depot. The refunded and said when it arrived they'd rebill. Never came. I reordered was charged and 12 days later it still hasn't shipped. Back to India on phone... and no idea when it will ship!!! You'll get an e-mail when it ships... It's too bad... over $3K in equipment and RING turns into a third world company. DO NOT BUY RING PRODUCTS... TELL EVERYBODY!!!!
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07-04-2022 03:47:21
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datapod
It's probably to do with the current global chip shortage. I ordered a couple new iPhones over a week ago and they have yet to ship. I finally got someone to fess up that that was the delay.
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21-08-2021 11:48:41
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