Monthly ring subscription payment problem

Hello

I received email from Ring monthly payment for basic monthly plan is not processed and I should contact my credit card bank issuer. I dont understand why is payment update option not possible in my Ring account if I can use my credit card normally on Amazon… . can you help me solve my problem, otherwise I will not be able to use Ring video package anymore. I deleted payment card option and wanted to add once again my card, but not managed to solve anything .Now received a message contact your bank issuer=?!?

Rgds.

Hey @Ring75. To follow up on this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.