Monthly plan charge.

Hi, I had a Basic plan for my Ring 2 and received a replacement for it because it was faulty. So sent it back to Amazon. I have deleted that Ring from my account a month ago. This week I was charged for the monthly subscription for the old device, the new device was still on a trial version. I thought the basic plan will just be added automatically to the new device. So yesterday it was last free day and as of today I need to pay for a monthly plan for a new device, but on 11/05/2020 my account was charged for monthly Ring plan. Don’t understand how this works. To mention on my account is registered only one device. Thanks.

Hey @IG13. As we are a neighbor to neighbor support forum, we are unable to assist with reimbursements of plans or subscribing you to a new plan. I recommend giving our support team a call to have them sort this out for you as well as clear up any previous confusion. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.