Ring Security Cameras
Mobile data usage spike using Android app when connected to Wi-Fi
Nothing has changed on my end as far as I know, but I was monitoring the camera in my house on wifi the other day waiting for a delivery driver to show up and received a notification from my service provider that there was a spike in my mobile data usage. I've been checking periodically since and it appears as if it's using it any time I view the live feed. This month the app has used 403MB of foreground data so far compared to 8MB, 68MB, and 2MB over the last three months. I typically will watch the camera for deliveries and have never run into this in the past. I'm using a Google Pixel 5, if that means anything. Thanks!
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26-10-2021 12:05:29
Responses (24)
- R
Samsung Galaxy S10 on Android 11. Having the same problem with the Ring App using mobile data while at home on Wifi.
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03-11-2021 12:33:49
HI've also been experiencing a significant mobile data spike in the past week on my Samsung Galaxy S10 on Android 11. Appended: Earlier today, I did a simple field test on another home Wi-Fi network that I monitor where the mobile data provider is different from my own. The simple act of deactivating, then activating, motion detection/alerts from within the Wi-Fi network for 5-camera devices consumed 3MB of mobile data. On my own home Wi-Fi network, accessing Live View for a few seconds consumed 2MB of mobile data. This shouldn’t be happening. I don’t think such anomalies from two different service providers are coincidental. Also, the mobile data use shown on my Samsung mobile device is pretty consistent with real-time data use that is shown on my service-provider’s app. That the issue appears to be occurring on both Android (11&12) and iOS devices makes things even stranger.
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03-11-2021 05:48:47
PAs an update, I just downloaded a data monitoring app and viewed my Stick-Up Cam for about 10 seconds using the Ring app while sitting here at my desk connected to Wi-Fi. Sure enough, the data monitoring app immediately showed that Ring consumed 5+ MB of cellular data as well as a small amount of Wi-Fi data. Watching a 20 second YouTube video or browsing Chrome used zero cellular data. Interestingly, using the older “Rapid Ring” app does not consume any cellular data. Obviously there is a bug in this app, and it’s costing people (including me) real money by burning through mobile data plans. I cannot believe Ring is not even attempting to address this, as it makes the app virtually unusable.
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03-11-2021 09:07:56
- P
What about mobile carrier. I'm on Google Fi. Are any of you also on Fi?
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03-11-2021 04:56:29
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- P
It is 100% definitely a bug in the ring app. The only question is will they ever acknowledge or fix it.
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03-11-2021 11:54:58
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- H
Wi-Fi Live View is still consuming a significant amount of my limited mobile data. I just did Live View checks of two cams, a few seconds each, from my Samsung Galaxy S10 while sitting next to my router. This consumed 15 MB of my mobile data.
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05-11-2021 01:04:08
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paul14075
Google Pixel is pretty much the only device running Android 12. Google Pixel has something like 0.5% of the Android market. The Google Pixel was updated to Android 12 in late October 2021. 3 out of the 4 people in this thread are using the Google Pixel. The problem just began recently (most likely after the Android 12 update.) I don't believe in coincidences, but there's definitely enough evidence to assume the problem is related to Android 12. Why is no one from ring addressing this?
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03-11-2021 12:14:14
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