Responses (1)

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GBANDJG

I have a similar instance where i bought 2 Stick Up Cams in a pack and the separate Indoor/Outdoor Power Adapter (Barrel Plug). Neither had a weather proof seal over where you put the power adaptor/charger if you dont want to take the cam apart (to get the USB charger connection). I didnt worry at first as although i thought i would most likely only use inside, i now need to move them outside to keep an eye on our pool but cant get this part. I rang SUPPORT in Australia and the landline for SUPPORT was disconnected so i used the 1300 number. First person coudl not understand why there was a hole for the Power Adaptor/charger and asked for a photo but sent me no email link to reply to (she did promise she woudl send me an email but.....). Second person i get says i will need to contact the "Head Office" as there was NO SPARE PART for this. He gave me an email that RING responds and says THIS EMAIL IS NO LONGER ACTIVE - can anyone help me??

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05-12-2022 04:50:17

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Reply

T

Tom_Ring

Hi @GBANDJG. Unfortunately, there is not a way for anyone in the Ring Community to send out spare parts. If the agent said they were going to send you an email, but you never got it, try checking your junk or spam folders. If you still do not see it, you'll need to contact our support team. You can ask to speak to a supervisor since you've called about this issue before.

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07-12-2022 16:49:18