Missing Weather Seal from Spotlight cam

I need help getting a weather seal for one of the two Spotlight Cam I recently received. Seems that one of them was missing the seal.

Thanks

Hec2die4

Sorry to hear about this @hec2die4! While we do have spare parts available on our accessories page, I do not see them coming with a seal. Feel free to check out the spare parts packs.

If they do not include the needed part, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! :slight_smile:

I’m affraid that if this seal is not placed it could damage the Ring during inclement weather days.

I will try to call the help desk, but if they can not send me a seal I will need to return the spotlight cam and get another one with the seal.

Thanks,

Hector

1 Like