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Missing small safety screws
cs-support
wireless-security-cameras
Hi - I’m missing the two small security screws the app tells me I need in the packaging to continue. When I try to contact customer support their UK number doesn’t work and therefore I can’t reach out to get the parts or confirm that I have the right screws in the package. It’s pretty poor of them and I wondered if anyone has had the same issue?
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16-06-2023 08:25:59
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Caitlyn_Ring
Hi @user48304. I'm not sure which device you have, but you can locate all of our Spare Parts Kits [here](https://en-uk.ring.com/collections/accessories?type=installation) on our website. You can also contact our support team at one of the numbers [here](https://support.ring.com/hc/en-us/articles/213608406#callus) to request a replacement security screw. Make sure you're reaching out during the [hours of operation](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours).
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16-06-2023 21:30:36
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