I had around 10 saved starred events going back about a year. After the last Ring update, all but the recent 2 events are gone. I called customer service and was told it was being worked on. That was a few weeks ago. Any update or anyone else have this issue? My subscription has been active the entire time.
I think I am too. I thought maybe I accidentally deleted them but I didn’t think I did. I saved them so not too worried about it.
Sorry to hear you both experiencing this! I recommend uninstalling and reinstalling the Ring app and make sure it is updated to the latest version.
Additionally, please keep in mind that starring a video does not keep it from being deleted after the storage time frame for your area. It’s best to save the most important videos before that time. Check out our help center article on subscription plans to learn more