Missing (but active) Motion Schedules
In the last few days some of our Motion Schedules have disappeared from the iOS / iPad OS app, for our Floodlight Cam (2nd gen) and our Video Doorbell 3 Plus. Whilst this would be frustrating, what makes the issue worse was that one was enabled (which is only used occasionally) and it can not be disabled as it no longer show in the app. This is stopping us from receiving “Motion Alerts” on the Floodlight Cam. When trying to switch the “Motion Alerts” toggle in the app a pop up appears stating that a “Motion Schedule” is in use and enabling “Motion Alerts” will disable the “Motion Schedule”, when agreed to nothing happens and the “Motion Allerts” remain off. The “Motion Schedule” is clearly still there and enabled as the “Motion Allerts” disable and enable based on the time in the [hidden] “Motion Schedule”. So the issue is that we have no access to most of our “Motion Schedules” and one is enabled, which we can not see or disable. UPDATE: 05/09/2023 - just updated iOS app to latest version (5.64.0) and motion schedules are still not showing. I was hoping this update may have fixed the issue, but no luck so far.
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31-07-2023 08:14:08
Responses (30)
- C
In order to gather the necessary details to investigate this issue, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch with our support team via Facebook or Twitter @Ring by sending a private message. If you have already contacted support about this concern, you don't need to reach back out. We appreciate your patience as our team looks into this further.
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07-08-2023 08:53:39
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FCaitlin, Thanks for the advice, however I am not on Facebook and I no longer user X/Twitter (since Elon Musk decided to change it into some form of internet finance company). I will try to reach out to our national support line, however I don’t think there is anything that they can suggest that most people responding have not already done. This appears to be because of a change on the Ring App/back end systems not something on the end user side. Thanks
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09-08-2023 06:55:42
JHave the same problem and as it’s being mentioned the ring phone support can only suggest solution that has already been tried. Talk with you twice now. Must be a backend problem when you moved/changed the motion schedule. My cameras that did not have the motion schedule activated has no problem, but all with an active schedule is not giving me any notification.would be really nice if you could come up with some information how you work with this problem / doing to find a solution.
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13-08-2023 06:59:05
- U
Not sure how you can mark that response a solution since I still have the problem?
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08-08-2023 08:15:25
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- R
Same issue happening with my Ring products. Very frustrating and waiting for a solid resolution. Glad to see others are having the issue and not just me.
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08-08-2023 09:54:28
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- A
I have a spotlight cam, battery operated, for which I created a motion schedule. I can no longer turn off the schedule and turn-on motion alerts. I have deleted the app and reinstalled, rebooted my phone, etc. I even deleted the motion schedule, but the Ring app believes it is still there and asks me if I want to turn off the schedule when I try and turn on the alerts (to no avail). I cannot find any active schedule, but it insists I have one. Any suggestions would be appreciated.
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17-08-2023 02:11:12
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Justin_Ring
Hi neighbors. Thank you for sharing this information. Rest assured that our team is investigating and working to resolve the issue as soon as possible. When we receive an update regarding this concern, we will make sure to post it here. You can also give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call to have a ticket created for this concern and receive an email when it has been fixed. In the meantime, I will be marking this response as a temporary solution for others to easily find this information. Thank you for your time and patience.
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07-08-2023 05:46:12
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