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user36172

Mismatch Camera Types

hardwired-security-cameras

troubleshooting

I just replaced a Spotlight Cam Wired with a Spotlight Cam Pro. But under Protect Plus covered devices it shows as a stickup_cam_longfin and not the Spotlight Cam Pro like it shows in the device page. Also not sure why but I am unable to add this camera into Smarting's with the linked services. ![Ring|690x410](upload://mQtMvpdLvsPFltgEhvmS5Qt8a2V.png)

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11-02-2023 11:04:12

Responses (2)

J
Justin_Ring
Hi @user36172. Thank you for bringing this to my attention. I have brought this up to my team to be looked into. This should be fixed soon to have the appropriate name for the Camera on Ring.com under "Covered Devices." As for not being able to add your Camera to SmartThings, you will have to reach out to their support team for further assistance.
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13-02-2023 09:58:04
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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15-03-2023 09:58:23
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