Hi @user63342. I would recommend the following steps for your concern: * Double-check that your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). * [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). * Reboot your router by powering it off for a few seconds and then powering it back on. This Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-How-To-Fix-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) has other steps you can try for poor audio and video quality. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.