Thank you for the continued feedback on this neighbors! I’ve shared your experiences with our teams here for further investigation. As mentioned by other neighbors in this thread, if you are having this concern, please start with disabling the Alexa skill to confirm if the chime kit will then work.
It is most important that normal wiring and chime operation factors are considered as well. Please reference our Hardwiring Checklist for the Doorbell Pro to confirm variables such as chime kit compatibility, power, and wiring are adequate.
After covering the above steps, if your chime kit and Alexa will not operate together, or as intended, the next best step will be to reach out to our support team for a closer look and to individually take notes on your examples for our teams. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.