The In-app setup failed 15 times at the “connect Ring Chime Pro to wifi” step, allegedly because the wifi signal was not strong enough. This was inordinately frustrating, as the signal strength tested strong, and I have other devices successfully connected. I went through the steps in Ring’s trouble-shooting guide, muliple times. I placed the Chime Pro beside my wifi router and upon the third failure, called the help desk. The CSR, Helen, was very helpful. When we got to the “connect to wifi step”, she told me to select No in response to the option to connect to the network to which other Ring devices were connected. Instead, I chose the (same) network from a list, which then required that I enter the password. Connection was successful!
THIS OPTION SHOULD BE REMOVED FROM THE IN-APP SETUP AS IT IS IMPOSSIBLE TO COMPLETE THE PROCESS WITHOUT ENTERING THE WIFI NETWORK PASSWORD. OR ADD IT TO THE TROUBLE SHOOTING GUIDE.
I wasted many hours trying to remedy a non-existant wifi issue.