adamsfour said: If you log into your account on [Ring.com ](http://ring.com/) and look at the events there you will see both. So apparently, it’s not being passed to either the app or Alexa. I, too, looked at my Ring account and found what adamsfour said above to be accurate.

Same issue here - started happening last week (Oct 25th). I see numerous log entries of "Stopped Detecting Motion", but no log entries of "Motion Detected" since last week, and thus I'm getting no alerts. I've tried the following with no success: - removing the application (Version 3.64.0) from my Android phone, rebooting the phone, then re-installing it - the latest available on Google Play is 3.64.0, although I can see elsewhere that there is a version 3.65.0 out there. - uninstalled app, power cycled phone, then installed an older version 3.61.0, no help - re-installed latest version from Google Play, version 3.64.0 - removed the mailbox sensor AND the bridge from my account, removed the application from the phone, power cycled, re-installed the app (3.64.0) and then re-added the bridge and sensor. I've also noted that the log entries ARE appearing in my dashboard when I use a PC and web browser to log into the Ring Dashboard and check the logs. So, the events ARE getting sent, but not being sent to the Android application, and thus not triggering alerts. At this point, it looks like something done in the Ring servers (or firmware updates?) has broken it, as far as I can tell, since nothing changed locally on 10/25/23 when mine stopped working.

I did reach out to customer support and was on the phone for an hour. They claim they are working it but I have heard nothing. My app is up to date

There are no troubleshooting steps mentioned in this thread.