Smart Lighting
coyote
Mailbox Sensor short battery life
I just had to replace the batteries in my Mailbox Sensor after ten weeks. (In each case with brand new Duracells.) I see that this time it says the (expiration 2030) batteries are at 27% Every ten weeks is inconvenient, particularly since there's no low-battery alert. Oh, and I wonder if I could've changed them without removing the mounting tape? I'm also wondering if the batteries showing this low brand new could be related to the Mailbox Sensor being 115' away, and being slightly obstructed, from the Bridge. (I doubt that, I would think that the battery strength reading occurs and the Mailbox Sensor, and reaches the Bridge accurately as long as there's a signal.)
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24-02-2021 10:04:35
Responses (24)
- C
Adding my thoughts here as well, to keep the issue alive. I've been documenting the battery change dates and I'm getting just under 3 months out of mine pretty consistently, which is a pain to keep going out and changing, especially with the issues others mentioned with it being difficult to properly change the battery without pulling the adhesive loose. I can pry the thing open with a screwdriver and leave the adhesive but then putting it back on and getting the antenna to snap in place pretty much requires pulling it loose because you must press that into the unit as you're closing the back. If you don't, it leaves the antenna wire loose. The other theme I'm seeing which is also true for me is the complete lack of notification that the battery is low. I have to notice that I haven't been getting mailbox sensor activity for a while before I realize it. Why can't it notify me? Even better, e-mail me. It *KNOWS* how much battery is left. It reads this every single time it communicates with the device to monitor it for motion activity, so why not do something useful and TELL ME that I'm about to have a nonfunctional device if I don't go change the battery? I realize it doesn't currently do this but this isn't a hardware limitation, it's something that absolutely CAN be added to the software very easily. Why not do it? I'd tolerate the damned battery dying every 3 months much better if it at least let me know to go deal with it.
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22-04-2022 02:36:04
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- C
Adding my thoughts here as well, to keep the issue alive. I've been documenting the battery change dates and I'm getting just under 3 months out of mine pretty consistently, which is a pain to keep going out and changing, especially with the issues others mentioned with it being difficult to properly change the battery without pulling the adhesive loose. I can pry the thing open with a screwdriver and leave the adhesive but then putting it back on and getting the antenna to snap in place pretty much requires pulling it loose because you must press that into the unit as you're closing the back. If you don't, it leaves the antenna wire loose. The other theme I'm seeing which is also true for me is the complete lack of notification that the battery is low. I have to notice that I haven't been getting mailbox sensor activity for a while before I realize it. Why can't it notify me? Even better, e-mail me. It *KNOWS* how much battery is left. It reads this every single time it communicates with the device to monitor it for motion activity, so why not do something useful and TELL ME that I'm about to have a nonfunctional device if I don't go change the battery? I realize it doesn't currently do this but this isn't a hardware limitation, it's something that absolutely CAN be added to the software very easily. Why not do it? I'd tolerate the damned battery dying every 3 months much better if it at least let me know to go deal with it.
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22-04-2022 02:36:04
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- C
Would you mind asking why they won't have the software notify us when a battery is running low? Expecting the user to check in with 30 different sensors regularly to keep up with what's needing to be replaced soon is not realistic. The software can and should e-mail us when a battery is low, especially one that is so high drain as this one. Seems like such a basic, obvious feature that I can't believe we're using a product that's been out for this long and it still doesn't do it.
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22-04-2022 02:39:45
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- N
Same here, batteries dyes in 2-3 weeks without prior notification. Is there any solution ?
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10-06-2022 01:44:57
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r130s
I know this thread is closed but just adding another data point; I just saw the same as the OP. I installed brand new mailbox sensor on 2021/10/18, then on 2021/12/24 it disappeared from my ring.com. I found all AAA batteries were very low and replacing them with brand new AAAs got the device back online. I'm in Atlanta, GA. Indeed the temp went down to 0C in the morning for the last 1 month before it went offline. > Oh, and I wonder if I could’ve changed them without removing the mounting tape? This, I was able to replace batteries without breaking any tape (I bought the sensor in question in 2021/09 FYI). And no notification for low battery is bad. Reporting in https://community.ring.com/t/centralized-battery-status-check/14240
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14-01-2022 06:44:52
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