Mailbox Sensor only shows Stopped detecting motion

About a week ago I stopped receiving notifications from my mailbox sensor. When checking Event History in the app (on either of my two devices that have the Ring App installed) the sensor ONLY shows the “Stopped detecting motion”.

It basically shows the Stopped Detecting Motion events as reliably as it always has, but the “Motion Detected” events are not showing.

This causes no notification to trigger, because only the “motion detected” will trigger it. So I can see when the door has been open, but only by manually opening the app and checking the main dashboard, where I added the mailbox sensor activity widget underneath the “Disarmed”, Home, and Away buttons, or by going into the event notification.

So the device is clearly detecting movement but not sending the initial motion detected information, or the Ring Bridge isn’t. I took the batteries out and put them back in, which didn’t fix anything.

I then removed the device from the Ring system through the app, then readded it and I get the same problem.

I also unplugged the Ring Bridge and plugged it back in. This also did not change anything.

I searched online and don’t see anyone experience the same problem.

Does anyone have any ideas for resetting this so it can start registering the movement again?

Hi @RingUser1683. It looks like you covered some basic troubleshooting steps that I would typically recommend. I suggest following up with our support team. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

1 Like

I have the exact same issue with my ring mailbox sensor and did all the steps mentioned above myself too and it still is not sending and logging in history the “Detect Motion” notification in event history. I noticed " Motion Detected " stopped showing up on in ring event history on Oct 22nd 2023. What is the solution? Please share. Thanks

P.s. I also have my mailbox sensor linked in the app to both my ring video doorbell to trigger capturing a video and to my Amazon Show device to say “You got Mail” and those are working ok as i expect…And the Ring widget also shows I have new mail, but just like the original issue stated I get no notification on phone.

I am having the same issue. It started two days ago. Has anyone been able to solve the problem?

Call support. I did and it appears they know about it and they said they are investigating. But they said it appears this is affecting a small number of us…so the more they hear from us perhaps they will raise the severity of the issue. My guess the issue is with the Ring app. While i can’t be certain I don’t believe they pushed a new firmware update to the bridge or mailbox sensor.

I am having the same problem as others described below.

About a week ago I stopped receiving notifications from my mailbox sensor. When checking Event History in the app (on either of my two devices that have the Ring App installed) the sensor ONLY shows the “Stopped detecting motion”.

It basically shows the Stopped Detecting Motion events as reliably as it always has, but the “Motion Detected” events are not showing.

This causes no notification to trigger, because only the “motion detected” will trigger it. So I can see when the door has been open, but only by manually opening the app and checking the main dashboard, where I added the mailbox sensor activity widget underneath the “Disarmed”, Home, and Away buttons, or by going into the event notification.

same issue here it is not isolated it seems. all the signal strengths are fine

Also noticed and observed a new thing…When openning the Ring App the mailbox sensor widget goes from RED off line to No mail… Never did that before either.

Hey Neighbors. Since many of you are experiencing this concern, I’ve brought it to the attention of our Mailbox Sensor team. They’re currently investigating this issue. Once there is an update, I’ll be sure to notify this thread. Thank you for your patience while we look into this.

I’ll be temporarily be marked this thread as a solution so other neighbors experiencing this issue can easily find this information.

How about marking it as “in work” instead of “solution” since you haven’t provided one yet? I have been having this issue over a week now, with similar trouble shooting. Only had this about a month…for the cost I would expect it to work without issue…please expedite resolution.

How do you get a mailbox sensor to work after changing the batteries? I’ve tried adding it back in to the system 4 times, and it immediately goes offline.

Ring Support…Any update yetnon what the fix is??? Thanks

Mine mysteriously started to work again with no changes, today getting an hourly “Retrieval status reset” log entries?

I am having the same problem.

Hi neighbors, this issue has been resolved in the latest app update, which is 5.65.1 for iOS and 3.65.1 for Android. Please check the app store on your phone and ensure your Ring app is fully updated. Thank you for your patience as our team worked to resolve this. If your app is updated to the appropriate version, and you’re still experiencing this issue, please follow up with our support team.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.