Low Battery Notice on a Wired Stick Up Cam?

Products Security Cams
101

_ Edit as of 6/2/2020: This issue should new be fixed. _

_ Edit as of 5/15/2020: Thanks for your continued input here. Please know that our teams are continuing to investigate this. We make sure to continue forwarding all user experiences over to the team and of course will provide any updates we get as they come in. _

I wanted to share a couple potential solutions for the time being. If you have a Stick Up Cam Plug-In (3rd Generation) and see a battery percentage of 0% or critically low battery in the app, try inserting a battery to eliminate this error message. Please note that inserting a battery may not get rid of this error message and results vary, but we are continuing to work toward a more permanent solution_ . _

_ If you notice loss of your device’s functionality at any time, please reach out directly to our support team here. They can take an in-depth look into your device and assist with getting it back up and running. Thank you again for your patience during this time, neighbors. _

___________________________________________

Hey neighbors! Once again, I want to thank you for your continued feedback and patience with this matter. As stated before, our team is investigating these concerns still and we will continue to share these observations with them. We appreciate any and all image examples of this and details on your experience, as this is helpful information to pass onto our reporting team that is investigating this matter.

Additionally, we recommend confirming the following to ensure there are not any other factors affecting your Stick Up Cam Plug-in operation:

  • Confirm the device your have is the Stick Up Cam Plug-In, and that the battery is not installed in the device. If you have a battery operated Stick Up Cam, please create a new thread on your concern.
  • Next, ensure the power source field says power outlet or electrical socket.
  • Try removing the battery from the Stick Up Cam Plug-In, leaving it out for a minute or two, and then inserting the battery again. While this is a Plug-In device, you can twist the bottom of the compartment to remove and re-insert the battery if applicable.
  • Check wifi signal strength to your Camera via the RSSI in your device health.
  • Test live view and other features to ensure the Camera is online and operating as intended despite seeing this message.

We will be sure to keep the Community updated with any information we receive, as soon as it is received. If your Stick Up Cam Plug-in is exhibiting different behavior that what is outlined above, there may be additional troubleshooting steps to perform such as wifi connection, or Ring app/ mobile device performance. We recommend to create another thread away from this concern if this is the case to avoid confusion for other neighbors in this thread with a Stick Up Cam Plug-in that is operational otherwise, but just having this error in-app.

For support, please know that our support team is very limited now due to COVID-19. Depending on your region, we no longer have email and chat support. Therefore, for immediate support on your devices or for a concern that doesn’t fit the bill as described here, there may be a wait time to get in top with a representative. Please note that if you are having this concern, you can follow this thread, and know that when we provide an update, it should be fixed at that time we tell you it is. Therefore, there’s no need to reach out to our support and we will provide the updates as we have them. Calling support will verify that you are in this boat with other neighbors, but they will only be able to provide the same update.

For now, I have accepted this post as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.

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In my case anyway …

<< Confirm the device your have is the Stick
Up Cam Plug-In, and that the battery is
not installed in the device. >>

Confirmed, it is …

A 3rd gen. Stickup cam Plugin model about two months old now …

<< Next, ensure the power source field says
power outlet or electrical socket.
Try removing the battery from the Stick
Up Cam Plug-In, leaving it out for a
minute or two, and then inserting the
battery again. While this is a Plug-In
device, you can twist the bottom of the
compartment to remove and re-insert
the battery if applicable. >>

Under Device Health for the Stickup cam, Power Source says “Power Outlet”, Battery Level says “0%”

Confirmed, there is no battery …

<< Check wifi signal strength to your
Camera via the RSSI in your device
health. >>

Current RSSI reading is “41”

As it’s mounted about 12 feet away from a WiFi AP.

<< Test live view and other features to
ensure the Camera is online and
operating as intended despite seeing
this message. >>

For me fortunately, it still has full functionality (for now anyway) except for the now missing color night camera option under the Video Settings for the Stickup cam. A “Critically Low Battery” error message, and a empty battery icon indicator on the lower right corner of the dashboard preview image that links to a message that the battery has completely run out and that this device is off-line
And instructions on how to charge the battery.

See included images …

3 Likes
103

Its been 2 weeks I was having this issue. Ring customer support doesn’t know about this issue. One of the *Tech support* told me that the issue is coming ONLY for my camera.

This issue came 2 times in less than 30 days. No one at Ring knows when and how this issue would be resolved. “Low battery on a wire camera”.

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104

Same here in the Netherlands. Settings etc are correct. The battery error message suddenly appeared about two months ago. Ridiculous Ring doesn’t take any action.

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105

Same issue here with a two week old stick up camera. No battery installed, settings are all correct for plug-in power, and have received several batttery critically low alerts over the last week. Now the camera is offline (while still powered from the plug-in power supply) and will not stream any video. Expecting a battery pack to arrive today so I can insert it into the camera. Planning to cycle the power on the device prior to that to see if it resolves the streaming failure as well.

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106

Same here, new wired camera critically low power battery message and no streaming. All settings are as they should be. I suspect that they want us to buy a battery pack to use with the device…

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107

Me too - Stickup cam Plugin, and thought the motion sensor had gone. Had it replaced by Amazon, to find the same problem in the new camera.

Looks like when the critical battery issue is showing, motion sensing doesn’t work.

Look forward to a quick update.

1 Like
108

Liz is an acceptable solution and scenario. You should not be selling “plug-in” cameras that are having this issue! I’m sure like myself, everyone on this forum has bought this camera so that they can plug it in and not have to worry about a battery, or it shutting down, or your security camera being down. What’s the point of having a security camera if it doesn’t work? The whole point of the security camera and have it plugged in is to have it running all the time and provide great security. This is completely unacceptable and you need to find a firmware solution immediately!

11 Likes
109

My Ring Stick Up Cam Plug-in (wired power via wall outlet) shows a ‘critical low battery’ message since a while.

I tried several options from a recent thread (https://community.ring.com/t5/Security-Cams/Low-Battery-Notice-on-a-Wired-Stick-Up-Cam/m-p/24560#M4992) but nothing helped. The Wifi connection is good, the RSSI -60 should also not be the case (as the deviced worked properly before). Otherwise it is working as it should be I guess, with live view working.

In the Device Health section of the app the power source shows power outlet. But right below the battery level is stated as 0 %. When I click on it, I see a pop-up message saying “your doorbell transformer seems a bit weak” (roughly translated from my Dutch app). Quite surprising as it is a Stick Up Cam…

1 Like
110

And I notice apparently related to this issue.
Is that when I enable the audio the sound detection and quality from my Stickup cam plugin now behaves like it’s on battery. Where it remains mute until a sound breaks a certain threshold to conserve battery power.

It’s like my SU cam is now schizoid and operating somewhere between two the types. The plugin one and the battery one. … Lol …

1 Like
111

Update from my post yesterday - I ordered and received a battery pack and allowed it to charge overnight via the USB cable. I cycled the camera power yesterday and had to reset the camera and reconnect it to my wifi. After that, it performed a software update download that took several minutes (it had been offline for only one day). I was hoping that would be the resolution to the low battery warning issues - but it was not.

I inserted the battery pack into the camera this morning and now the Device Health page is showing the Power Source as Power Outlet, Power Status as Very Good, Battery Level at 100%, and the Solar Panel Status as connected (with no solar panel installed or connected). So much for a “power outlet” supplied camera. If Ring knew that it needed a battery, it would have been nice for it to be an included item in the kit.

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112

I am also receiving a low battery notification. Camera appears to be working, however, sometimes the live view will not connect. Was about to create a post and saw this thread. Issue has been present since I installed the camera.

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113

I’ve done the same - ordered a battery for it, and its arrived today. It is now working fine, motion sensing is working etc…

It’s also showing powered by a solar panel which is a bit of a joke.

The main issue is it took me a few weeks to realise that this wasn’t motion sensing, only my outdoor cams have alerts on them, the indoor ones don’t. I imagine a lot of people won’t even release their cameras are faulty.

The software update that must have been pushed out, wasn’t tested that well was it!!

1 Like
114

I’m having the same issues as described by numerous people in this thread, “Low Battery Notice on a Wired Stick Up Cam.” While navigating to this camera on my iPhone app, I see “Critically Low Battery” warning for this stick-up cam, on the next page there’s a red/battery/slash icon on the left side, but the battery icon in the upper right corner on that app page shows green = fully charged.

So far I have yet to see a viable fix other than replacing a battery, but I bought this camera in part to AVOID having to worry about batteries. It didn’t even come with a battery!

Hoping Ring will get it together, as all the troubleshooting hints in the owrld won’t fix an inherent defect.

2 Likes
115

I’m having same issue. Plus the 3rd generation stick up cam is missing the hardware to mount the power pack outside. Only came with pkg to mount camera I called and it does not show up in their system as coming with it contrary to the manual. Looks like some bugs to work out.

116

Adding a battery to my plug-in camera did not fix the issue for me. Even uninstalling and reinstalling the camera - I still get no motion alerts. As far as I can tell, so far, this camera is completely worthless.

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117

The cameras do not work, I’ve tried everything they have said. I cannot get anything to work properly. These cameras are going back.

1 Like
118

Having same issue. So what is resolved?

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119

**edit: for those reading this, you can go to the page-one post, click the “solved” button and read the latest reply from Ring on 5/4***

Ring team - this is ridiculous. It’s okay to have something that is broken. It’s not okay to not interact with updates.

I think folks should start tweeting out this thread and see if that gets some attention.

3 Likes
120

While I agree with the fact that this is a problem and the Ring Team doesn’t seem to be seeing - or at least acknowledging - the issue, hopefully the qualified Ring professionals who can help will do so - and at least update us - as soon as they’re able to during these bizarre times.

Meanwhile, like many others, I’ve invested a LOT, exclusively in Ring products (alarm system and many add-on accessories, multiple cameras and lights, Ring Pro doorbell, multiple Chime pros and more), as life-safety and home security measures - my entire home security system is dependent on trusting in good faith that everything will function as purportedly designed and be dependable.

All the same, one might wonder where certain liabilities fall in the event that ignoring the obvious (a.k.a.“negligence”) plays a part when said system components fail…? Could this be the kind of situation that class action lawsuits are made of…?

3 Likes