cancel
Showing results for 
Search instead for 
Did you mean: 

Low Battery Notice on a Wired Stick Up Cam??

SOLVED
Highlighted
New Neighbor

Low Battery Notice on a Wired Stick Up Cam??

I've got a brand new wired stick-up camera. In the app, I'm getting the following error:

 

"Live View is disabled because [camera name] has a low battery.

 

Even though [camera name] is hardwired, excessive use or cold temperatures can affect battery life."

 

Again, it's a PLUG-IN camera. What gives??

 

Thanks,

MT

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: Low Battery Notice on a Wired Stick Up Cam??

Edit as of 5/15/2020: Thanks for your continued input here. Please know that our teams are continuing to investigate this. We make sure to continue forwarding all user experiences over to the team and of course will provide any updates we get as they come in.

 

I wanted to share a couple potential solutions for the time being. If you have a Stick Up Cam Plug-In (3rd Generation) and see a battery percentage of 0% or critically low battery in the app, try inserting a battery to eliminate this error message. Please note that inserting a battery may not get rid of this error message and results vary, but we are continuing to work toward a more permanent solution.

 

If you notice loss of your device’s functionality at any time, please reach out directly to our support team here. They can take an in-depth look into your device and assist with getting it back up and running. Thank you again for your patience during this time, neighbors.

 

___________________________________________

 

Hey neighbors! Once again, I want to thank you for your continued feedback and patience with this matter. As stated before, our team is investigating these concerns still and we will continue to share these observations with them. We appreciate any and all image examples of this and details on your experience, as this is helpful information to pass onto our reporting team that is investigating this matter. 

 

Additionally, we recommend confirming the following to ensure there are not any other factors affecting your Stick Up Cam Plug-in operation:

 

  •  Confirm the device your have is the Stick Up Cam Plug-In, and that the battery is not installed in the device. If you have a battery operated Stick Up Cam, please create a new thread on your concern.
  • Next, ensure the power source field says power outlet or electrical socket.
  • Try removing the battery from the Stick Up Cam Plug-In, leaving it out for a minute or two, and then inserting the battery again. While this is a Plug-In device, you can twist the bottom of the compartment to remove and re-insert the battery if applicable. 
  • Check wifi signal strength to your Camera via the RSSI in your device health.
  • Test live view and other features to ensure the Camera is online and operating as intended despite seeing this message. 

We will be sure to keep the Community updated with any information we receive, as soon as it is received. If your Stick Up Cam Plug-in is exhibiting different behavior that what is outlined above, there may be additional troubleshooting steps to perform such as wifi connection, or Ring app/ mobile device performance. We recommend to create another thread away from this concern if this is the case to avoid confusion for other neighbors in this thread with a Stick Up Cam Plug-in that is operational otherwise, but just having this error in-app. 

 

For support, please know that our support team is very limited now due to COVID-19. Depending on your region, we no longer have email and chat support. Therefore, for immediate support on your devices or for a concern that doesn't fit the bill as described here, there may be a wait time to get in top with a representative. Please note that if you are having this concern, you can follow this thread, and know that when we provide an update, it should be fixed at that time we tell you it is. Therefore, there's no need to reach out to our support and we will provide the updates as we have them. Calling support will verify that you are in this boat with other neighbors, but they will only be able to provide the same update. 

 

For now, I have accepted this post as a solution. While we are aware of this concern and as the team continues to investigate, this is a helpful way for other neighbors that come into this thread to try these recommended troubleshooting steps. If these troubleshooting steps do not work, please share in depth information and examples as to what happens so we can pass it along to the appropriate teams. We appreciate your patience and will continue to update this thread with more information. Thank you.

 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.

View solution in original post

353 REPLIES 353
Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I have the exact same problem now, work great for 2 months now I have the same notice and my camera is wired also no battery.
Did you ever get it figured out?
Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I have not figured it out. Just got the camera yesterday and still getting the notice--not always, but almost always.

 

I also don't understand why the snapshot feature isn't an option with the powered Stick Up camera. It's identical to the floodlights without the lights. It seems like a pure app restriction, not a hardware restriction. Arrg.

Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

That's funny, because ours is saying the same thing....on the same exact day as yours. It also, is wired.....and it's only 2 weeks old!

Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Have you called RING about it? They are on west coast and I'm on east coast, so I'm gonna call when I can. We have another stick up camera that is only a couple months old and haven't had this issue. We have only had this one for a couple weeks. 

 

Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Same problem here. Got the camera yesterday (March 30th). Live view not accessible because of low battery even though it's wired.

I tried a factory reset a couple of times. Tested my wifi access, firmware seems up to date cam-1.4.15200.

Pretty frustrated by the situation.
Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

I'm in Minnesota, at work now when I get home I'm going to try a few things, I was hoping somebody from ring would be monitoring these posts and maybe get back to us. Don't even know who to call! So if you are monitoring let us know what's going on! My wife has the app on her phone to same thing no live view says low battery( again we have no batteries in the camera I think it's a 3rd generation, only corded). I have a doorbell Cam, and a spotlight cam, have had them for about seven or eight months, absolutely no problems work great, don't know what is with this camera. Please ring let us know!!
Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

my stick up cam is doing the same thing.... plugged in with a low battery!?

Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

Hey everyone I just called ring about this and they’re escalating it to a advanced support person. I’m still waiting on a response though. I’ll make sure to mention this thread in case they think it’s an isolated issue. My guess is that it’s a problem with the firmware since it sounds like numerous people are having this issue. I will post back if I hear anything.
Highlighted
New Neighbor

Re: Low Battery Notice on a Wired Stick Up Cam??

getting the same prblem wth my wife's phone and my 2nd phone. but not with the phone i used to set up the divices. it annoying.