Greetings - I’m reposting my own post from another thread I started because it solved this problem and the other (no snapshot on gen-3 cams).
So, I have a 10-minute, non-adjustable snapshot feature as of today on my brand new Gen-3 Stick-Up Cam.
No idea what I did made it work or if there was a firmware update, but here were my steps:
I reset the camera in my office (so it was super-close to the router).
Using the Android app to set things up, I skipped the QR code scan and just chose to install it without scanning a code.
I went through the process, “Rome wasn’t built in a day…” yadda, yadda…
But, when it got to the updating firmware screen in the app, I just let it sit there despite not seeing any lights at all on the device (the screen says to wait for the blue light to finish flashing and there’s a skip button… I just let it sit).
After around 7 minutes, the forced tutorial checklist came up on the app and I went through it all until complete.
After that, I started seeing snapshots on the dashboard next to my other three cameras but instead of every 30s, it’s every 10 minutes. Better than nothing.
Marly from Ring just said on this thread (as did another customer) that Gen-3 doesn’t support snapshot. So they must’ve done something or I REALLY should go play the lottery tonight.
Also, while I did set the camera up on an Android phone, the snapshot is showing up on the iPad I use as a dedicated camera monitor.
As we all probably know by now (and if this works for you), this could all break tomorrow. The devs seem to dig toying with our emotions by giving and taking features from us.
Sigh. Good luck!