This is the third time in a couple weeks that I have posted here. For some reason the cameras started working again on my android phone, except it says the battery is low, but it functions in all ways. My wife’s phone (Apple) does not work.
Also, for a period of time , I had some cameras linked to each other to record simotaniously but then removed that option when this battery thing started. Now all of the cameras still record linked videos. Amazon / Ring is no help.
This software is janky. So Stick Up, or Stick’em Up?
I have the same issue. Not sure why there is any type of reference for a low battery on a plug in device. Looking forward to hearing what real solution evolves.
This thread is 30 pages long and still the issue isn’t resolved.
The first post was MARCH30 3020.
My post here is MAY25 2020. (Almost 2 months).
I “removed device” from my Ring system, and reinstalled it. I uninstalled and reinstalled the RING & RAPID RING apps. The low battery issue is still present, and as an added bonus, it won’t even detect motion now. Jeez.
So, is the fix having to spend $30 for a battery, on a plugin camera that didn’t need a battery, but now needs a battery, because RING tech won’t fix the issue?
This is our 2nd wired indoor/outdoor camera (both newest version) and BOTH say critically low battery. They do not have a battery in them. One of them we just took out of the box…RING has a problem!
Ring should have included a battery in the pack. Had I wanted one with a battery, I would have bought that one. It’s going to be mounted up high…outside! That’s why I didn’t buy the one with the battery! Ring needs to fix this problem because it has been going on for several months now!
*** STARTED PARTIALLY WORKING THIS MORNING 05-25-20 (NO BATTERY INSERTED) ***
This morning my new Ring Stick Up Cam was OFFLINE.
I unplugged and plugged it in and it sounded like it was starting the installation routine again (asking me to check the app for what to do next).
I went to the app and REMOVED the device and then ADDED it back.
The app went through the series of questions (about installation location, etc.) and then IT DID ANOTHER FIRMWARE UPDATE -
THE CRITICAL LOW BATTERY WARNING is STILL PRESENT, but the camera is now on-line - and LIVE VIEW and RECORDING are now working.
HOWEVER - THERE IS NO SETTING FOR MOTION ZONES
It looks as if the app may “ADJUST” setting options based on whether it thinks the Ring Stick Up Cam is using a battery or plugged in, and if battery, it appears to limit the setting options (similar to how the battery version of the Ring Spotlight Cam does NOT have motion zones).
I HAVE NO BATTERY insterted in my camera (it’s plugged in) and the Power Source under device health indicates POWER OUTLET, yet THERE IS NO MOTION ZONES setting available in the app.
So it appears that Ring pushed out some kind of PARTIAL fix out, BUT THE CRITICAL LOW BATTERY WARNING IS STILL PRESENT AND THERE ARE SETTING OPTIONS MISSING (i.e. MOTION ZONES) when using the Ring Stick Up Cam plugged in.
Same issue with both of my new plug-in cams. I bought a battery for one and it solved the problem, but it’s a plug-in and shouldn’t require an additional purchase.
I have motion zones, but they are pre-set. The plug-in should have adjustable zones.
I’m experiencing the same issue, my wired stick up cams have worked fine the past 6 months I’ve had them until a few days ago. None of the suggested fixes work. The only solution to experience a fully functioning camera is to use a battery. RING…Please provide a software fix. We chose the wired cam over battery powered for a reason and it wasn’t so we could buy batteries to have a working cam.
Just curious, is the camera in the back hooked to a WiFi extender? I ran mine they the extender, an the screen is dark. But the doorbell video will work through the extender!
It is a major problem. Ring will not acknoledge it. Complete failure. I am waiting for someone to be able to take down so I can return as this is not as advertised.
I have passed my information directly to Ring but for the benefit of others on this thread my experience / temporary fix is a little different. Since I bought the Wired Stick Up Cam four weeks ago it has always shown a critical low battery warning. I was able to get a good initial connection with RSSI -30 using a powerline extender on my home network. However the device failed to maintain this connection and would not work reliably in spite of a number of resets. It would however work if I brought it into the house and connected it near the router.
Although it defied logic I took a Chime Pro extender (used to support a stronger signal for my doorbell) and put it in the Stick Up cam location next to my powerline extender. I then connected the Stick Up Cam to the Chime Pro extender and it works with full functionality but still shows criticla low battery level. The reason this defies my logic is that the Chime Pro can only be getting its wifi connection from my powerline extender so why would the camera work with one but not the other?
Unfortunately my doorbell now has RSSI -65 and must be on the limit of reliable functionality so I have decided to return the Stick Up Cam for credit while I review my options. My only hope for all the unhappy customers here is that ‘Sod’s Law’ will result in a solution from RING the day after my camera is collected for return
Wow, we are up to 32 pages with no definitive solution.
Just an update from me, after making a complaint to BBB, Ring sent me a new camera. While the camera now works, I can not put any of the functions on such as motion detection or I will get the warning. So the camera works with no features. Awesome…
That wasn’t a firmware update, just an app update. Firmware would be pushed down into the camera itself so we’re still waiting on that. The app update does get rid of the “empty battery” icon over the image thumbnail on the Dashboard but that seems to be it. At least it proves there is at least one developer at Ring and they know how to release an app update.
Now we’ll have to hope they also know how to author a firmware update and push it down into the cameras…
Pushing out a firmware update will be a neat trick especially when the two cameras with which I’m having issues are CONTINUALLY going offline in spite of verifiably strong wifi, excellent RSSI’s - and the fact that both of them are connected via my Chime Pro - which also indicates having strong connection to my wifi and RSSI’s in the 30’s.
Question: is updating the Ring app on an iPhone just a matter of deleting and re-installing the app?
I’m on Android so I just go to Google Play and select “Check for Updates” (since I didn’t want to wait for auto-update during the overnight). I would assume the AppStore has a similar “Check for Updates” capability.
I believe the camera will check for firmware updates periodically but I can’t speak to whether that would work (since much of the camera’s functionality is hosed by buggy firmware).
My AC powered stickup camera shows that the battery has been depleted but it was running without one since the beginning as it was AC powered, my shared account on another cell phone has problems to watch the video because of this.
I really think that, at this point at least, if the camera requires a firmware update to fix this issue. It’ll have to be via a forced download by removing the camera as a device and then rerunning the camera setup anew.
So Ring would have to put out a notice on the forum here and perhaps by email to all affected SU users to remove the devices and rerun the setups to receive the new FW.
Agreed but I’m not gonna go to all that trouble of digging out the ladder until it is a KNOWN FACT that updated firmware is available as I want it to be a one-and-done operation. I’ve wasted enough of my time dealing with this garbage hardware and software but have too much $$$ invested in Ring product at this point (Alarm, Lights, Doorbell and Cameras) to abandon it all (unless there was a class action lawsuit through which I could recoup my investment).