I got a new Schlage Encode lock for my house. I was able to add it to my Ring security system pretty easily but what’s weird is that my wife doesn’t see it on her Ring app even though I set her up with a virtual key. Digging into the issue online surfaced that this is a known issue, or limitation really.
Ring folks: please make this enhancement. If I’ve set someone else to have access to the system, they should be able to see ALL devices, not only the Ring-branded ones. Thanks.