Feature Request Board

Browse posts, comment and give us recommendations for improvement about features on Ring.com and in the Ring app.
C
Locks appear on authorized users
smart-lock
shared-users

I got a new Schlage Encode lock for my house. I was able to add it to my Ring security system pretty easily but what’s weird is that my wife doesn’t see it on her Ring app even though I set her up with a virtual key. Digging into the issue online surfaced that this is a known issue, or limitation really. Ring folks: please make this enhancement. If I’ve set someone else to have access to the system, they should be able to see ALL devices, not only the Ring-branded ones. Thanks.

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18-02-2023 10:19:12

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