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My phone is notified of movement but by time I check there’s no one there. Video takes long to load too

Hi there, @Rose56. Video connection concerns can often be related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date, and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on cellular data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled on your mobile device. Feel free to let us know how this goes. :slight_smile:

I have same issue. I have strong wireless and 1Gbs fiber to my home. I suspect it is the response to ring.com where the issue lies. By the time i get notification the object making the movement is long gone… Hope this can be resolved soon.

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