Amazon Alexa + Ring
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Live view stopped working with latest samsung update
After the recent Samsung family hub software version (TIZEN 4.0), my ring doorbell camera view stopped working. The ring app version on the family hub is up-to-date (4.1.12)I am seeing the following message "Video streaming is not available due to the network problem" (attached screenshot)What I tried:1.) Made sure that the doorbell and the family hub connected to the same network2.) Deleted app's cache and logged into the appPS 1: I am able to see the live stream of the doorbell camera from the mobile app.PS 2: I am able to see live stream of other stick cameras that I have without any problem from the family hubThanks for your help-Rama
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03-10-2020 19:37:42
Responses (10)
- P
Hello, I just found this thread via goggle. My Ring doorbell 2 is also not working anymore on the family hub. I have installed all latest updates and also version .25. It works only for some minutes. When I clear the cache of the app and login again it works but again only for some time. I already t
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15-01-2021 17:28:26
KSame issue here. Bought the new ring video doorbell pro 2. Paired it with my Samsung family hub fridge and it would work for Live view for a bit. But then eventually will stop working and say there was a network issue. The only way to resolve it was to Repair the Pro 2 doorbell and log out and bac
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01-05-2021 08:21:19
- O
Same problem, Ring Pro 2 (Ring Pro replacement) doesn’t work on the Samsung fridge. Other camera’s without any problems. Please fix!
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10-05-2021 09:20:59
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THi neighbors. The Ring app on the Samsung Refrigerator is created by and maintained by the Samsung team. This is why it is visible on your IOS or Android devices, but not your Samsung Refrigerator. As a quick troubleshooting step, I would ensure that your Samsung Ring app is up to date, as the Ring
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12-05-2021 19:50:07
- K
Having the same issue. There's a thread here on the Samsung forum: https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Ring-doorbell-pro-2-not-working-with-hub/m-p/1808088#M41302Definitely say you also have issues there so they can focus on the issue and find a solution.
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21-05-2021 21:58:42
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- B
I'm on version 4.1.33 and having this issue. I'm extremely disappointed, this is the only reason I bought the ring doorbell and I made sure I paid extra for a decent picture. I have tried every step mentioned in this thread, I even got a new router as the error reads like there's a network connection issue. Not happy.
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25-08-2021 09:05:39
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- U
Ever since last samsung update I keep seeing can't load your locations. I do not have this problem when logging in from my computerIt also cause problems with Android auto so this really seems like a Samsung issue.
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15-08-2024 22:45:59
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CHi @user_cbbadd. Make sure your Ring app is updated to the latest version available in the app store. Additionally, check your phone's settings to ensure the Ring app has permission to access your location. If you're still receiving this error message, please follow up with our support team to take
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19-08-2024 22:38:48
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Jaguarmanager
Hi, In case if you haven't tried it already. Here is what worked for me. Go to Samsung apps -> select Ring -> ensure it is 4.1.25 version, then push clear data button (this will kick you out from Ring app) and login back with your credential. version .25 has resolved the issue
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30-12-2020 16:03:45
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