Responses (10)

• I

  IanBlake

  I have the same exact issue same error message, I can still see the other camera the problem is only with the doorbell with that error message "Video streaming is not available due to the network problem" and I'm 100% sure is not a network issue, already sign out/in and clear cache

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  04-10-2020 05:28:04

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  M

  mike00

  Add one more to the list, same problem, same message. I can see video from the event history replay but no live view.

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  11-10-2020 02:20:16

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  ClaudioS

  Same here. All other cams are working fine. I can sometimes view my history, but mostly I get the same issue. All other platforms are working flawless. Even did a complete reset of the Samsung Hub and that didn't work either. So must be a software issue... It was such a handy feature.

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  11-10-2020 08:05:14

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  IanBlake

  apparently nobody from Samsung or Ring cares

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  13-10-2020 04:40:00

• K

  kev24k

  Same issue here. This was really the only feature I used daily. Very convenient to have the fridge ring and show who's at the door. Kinda pointless having a smart fridge now. Is there a way to rollback updates? Nothing from ring or samsung?

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  13-10-2020 09:15:53

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  C

  ClaudioS

  I think maybe it's an update of the Ring doorbell (Pro), because I noticed at one point my doorbell indicator was circling blue and lost connection. I had to reconnect it and everything worked again, except for the Family Hub. Though I had an internal issue. I'm surprised there is almost nothing to be found on the internet. Are we just a few..?

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  13-10-2020 10:58:16

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  Tom_Ring

  Hi Neighbors! Sorry to hear you're having trouble with the Live View. We have a great [Community article](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) with some tips and tricks for getting your Live View up and running again! Some other tips and tricks are to reboot your internet router, remove your Ring app- reboot your phone- reinstall the ring app, and clear the cache and cookies for your Ring app. If this is still a concern after trying those steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  14-10-2020 04:32:14

  A

  AarkayRing

  Thanks, @Tom\_Ring / @Admin for the response. Checked as per the article and similar posts on the community portal. This is what I did so far: 1. Checked door bell's signal strength is RSSI -36 ( think this is a good strength) 2. Did reset Samsung family hub to factory setting 3. Logged into Ring app on the family hub Still see the same issue. And I reached out to Ring's support team over the phone. CSR could not help me and she wanted me to check with Samsung customer support. I would imagine what would be the response from Samsung's support team (if I am able to talk to someone), since it's not their app they could not help. As I posted earlier, the Uninstall button for the Ring app is disabled. Any way that I can remove that and reinstall the app? Thanks again for your help.

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  16-10-2020 01:21:51

• A

  A667703

  I just purchased the Samsung Family Hub Refrigerator couple days ago and tried to setup the ring doorbell pro in the hub and I got the same message Streaming is not available due to network problem....please help. Thanks

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  16-11-2020 03:03:27

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  G

  GTOJIM

  Add me to the list, quit working on Family Hub and Samsung Q80T TV

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  10-12-2020 09:22:24

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  Tom_Ring

  Hey neighbors. I found the following information on a Samsung support community. "First, I would recommend clearing **the app** cache using by going into **your Fridge's** settings and going to **Apps** -\> Storage -\> **Apps** \> **Ring** -\> Clear Cache. Check for software updates. Tap **Apps** , tap **Settings** and then tap **About Family Hub** to look for software updates. If one is available, you can update the Family Hub from this page. Check for app updates. Tap **Apps** , and then check if the affected app has an arrow icon next to it. This indicates that the app needs an update. To update it, either tap the app and install the update or enable Automatic Update at the top of the Apps screen. If Automatic Update is enabled, apps will check for updates at 7 a.m. every morning. Factory Reset. Navigate to the Settings screen, scroll down, and select **Factory** Data **Reset**. On the **Factory** Data **Reset** page is a list of which data will be erased. Press **Reset**." Let me know if this is beneficial!

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  10-12-2020 10:34:53

  G

  gopiesy

  seems like this version \*.24 is working for some one, but I still have the issue

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  12-12-2020 11:49:30

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  Bruin2003

  Did everything suggested but same problem.

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  14-12-2020 01:33:25

• K

  Kipperm13

  Tom_Ring, I tried all that you listed a number of times and still dose not work. Had the issue with 4.1.24

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  19-12-2020 12:48:58

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• R

  Rw121609

  Same thing here. Brand new Family Hub and updated to .24 and logged in and video won’t work.

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  20-12-2020 04:51:33

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