Live view only works on WiFi not mobile data EE
Been struggling to get live view working on EE mobile data on Sony android. Spent an hour on call to Ring but still nothing. Signal strengths fine, reinstalled apps, devices, deleted conflicting programmes, reset network and mobile data, etc.etc. Works fine on iPad and on another android phone. Records clips but live view just circles trying to connect. Pretty dirty app by looks of it - with the vast volume of issues how can these products be fit for market? I’ll give it one more go before I chuck in the bin unless supplier will refund. Any thoughts and please don’t send the stock range of things to consider as done them all. Wasting money on the Protect Plan for two doorbells also.
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09-02-2021 11:16:42
Responses (7)
- T
Hi Neighbors! Can you check your phones settings to see if you are using IPv4 or IPv6? Try switching these settings to see if that will allow live view. Also, what type of phone are you using and what version of the Ring app or Rapid Ring app is installed?
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28-09-2021 06:10:33
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VIncentValentine
Has anyone found an actual fix to this frustrating problem? I am experiencing the same issue on my Samsung s21+ 5G and on EE NETWORK.
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27-09-2021 11:10:49
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