Hi @DET100. There are no specific limitations on Live View that would prevent you from using it during your Ring Protect Trial. Since you are able to access Live View on the browser, this indicates it is not a connection issue with the Stick Up Cams. If you have a VPN on your mobile devices, make sure it is disabled as the Ring app is not compatible with the use of a VPN. I’d also recommend testing the Live View on both wifi and cellular data on your mobile devices to see if this concern persists across both connections. You can find additional troubleshooting tips for Live View here in order to narrow down what the cause may be.
If none of these suggestions work and you’re still unable to access Live View on your mobile devices, please give our support team a call at one of the numbers available here. They can take a deeper look and offer more in-depth troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support.