When watching the live view, the camera freezes and I can’t see anything else until I close the view and try again. But then it freezes again
Check your WiFi strength. Sounds like a WiFi issue where the camera is right on the edge of the range. Also try the 2.4ghz WiFi band as it has longer range and better wall penetration. 5ghz can be stopped dead by walls even if the router is fairly close to the camera.