Live view not activated when connect the ring chime pro

When i connect the ring chime pro the live view will not activated or the view quality is very bad. I place the ring chime pro between the ring bell pro and the router. Many people has the same problems. Please solve this issue as quick as possible.

Hey @RP_Pechler. Please check out our Community post here for more tips and tricks on activating your Live View. If you still run into a concern with your Live View not activating, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.