Since the outage the other day everything has started working again apart from the live view.
I get the message saying Live view disabled and to turn it on in my settings but it is already turned on. Ive tried turning it on and off and resetting everything and the app still thinks its turned off no matter what i do.
All motion capture and video replay works and the snapshotes etc and wifi strong and battery full.
Is there still ongoing problems or is there something i can do to get it to recognise the Live View setting is turned on
Hello @Scottymelloty ,
It seems the Ring App recovers partially after the Internet system outage, but it takes longer to fix the “Live View” connection. Many of us in USA had exactly the same thing you are describing, being able to log back into the App but it took several hours afterwards before we could do the “Live View” again. There were also numerous other ‘side-effects’, ranging from Shortcut Tiles getting rearranged, some App Alert Tones/Chirp Tones changing to original default sounds, cameras having some difficulty remaining connected to the Wi-Fi, etc.
We are not back up 100% here in USA either and it seems the UK is lagging a bit further behind in restoring Ring systems back. I’m guessing that as Ring completes more repairs to their system, your “Live View” issue will also return.
If after the Ring system is fully restored and you find you still are having “Live View” or other issues, you should contact Ring Support for additional help at:
Unfortunately, due to the Covid-19, their available hours have been changed also:
I hope your Ring systems get back to normal soon and you find this information helpful.