@Dee20 wrote:
I have only had mine for a week and suddenly it wonât activate, I like you checked everything but still not working.
Really annoyed with the lack of support from such a well known company as ring .
Wished Iâd saved my money.?
Hello @Dee20 ,
It seems the Ring App recovers partially after the Internet system outage, but it takes longer to fix the âLive Viewâ connection. Many of us in USA had exactly the same thing you are describing, being able to log back into the App but it took several hours afterwards before we could do the âLive Viewâ again. There were also numerous other âside-effectsâ, ranging from Shortcut Tiles getting rearranged, some App Alert Tones/Chirp Tones changing to original default sounds, cameras having some difficulty remaining connected to the Wi-Fi, etc.
We are not back up 100% here in USA either and it seems the UK is lagging a bit further behind in restoring Ring systems back. Iâm guessing that as Ring completes more repairs to their system, your âLive Viewâ issue will also return.
World-wide Ring outage map:
https://downdetector.com/status/ring/map/
https://community.ring.com/t5/News-and-Announcements/Ring-is-experiencing-a-system-wide-login-and-app-errors-Nov-25/m-p/70954#M809
If after the Ring system is fully restored and you find you still are having âLive Viewâ or other issues, you should contact Ring Support for additional help at:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope your Ring systems get back to normal soon and you find this information helpful. 