I have only had mine for a week and suddenly it won’t activate, I like you checked everything but still not working.
Really annoyed with the lack of support from such a well known company as ring .
Wished I’d saved my money.?
Hello @Dee20 ,
It seems the Ring App recovers partially after the Internet system outage, but it takes longer to fix the “Live View” connection. Many of us in USA had exactly the same thing you are describing, being able to log back into the App but it took several hours afterwards before we could do the “Live View” again. There were also numerous other ‘side-effects’, ranging from Shortcut Tiles getting rearranged, some App Alert Tones/Chirp Tones changing to original default sounds, cameras having some difficulty remaining connected to the Wi-Fi, etc.
We are not back up 100% here in USA either and it seems the UK is lagging a bit further behind in restoring Ring systems back. I’m guessing that as Ring completes more repairs to their system, your “Live View” issue will also return.
World-wide Ring outage map:
If after the Ring system is fully restored and you find you still are having “Live View” or other issues, you should contact Ring Support for additional help at:
Unfortunately, due to the Covid-19, their available hours have been changed also:
I hope your Ring systems get back to normal soon and you find this information helpful.