I thought I’d make a dedicated thread for this issue, as it is evident from some of the forum postings that I am not the only one suffering from it.
Having received a doorbell 2 for Christmas which was working near perfectly, on the day the free trial ended – things went wrong:
- Inability to use Live View after a motion alert (or in some cases at all)
- Advanced motion detection zones not working
- Huge increase in motion detection notifications
The current solution for myself and others, as helpfully noted by user @Onehockeydad is to disable advanced motion detection and instead rely on the still functional but sub-optimal basic motion detection with pre-set zone control.
Below are my thoughts:
Since most people who set up a Ring doorbell for the first time will have the free trial subscription, they will likely have enabled person detection and advanced motion zones – because it makes sense to try them out. Both feature work well!
On the day their subscription ends (maybe because like me, they may well wonder whether they would actually miss the subscription features and want to find out), they find out:
- Video history has been deleted – PASS, this is expected.
- Person detection has been disabled – PASS, this feature uses cloud computer processing to process the images & the phone App states it requires a Protect Plan
- Advanced motion detection is no longer working – FAIL, the app suggests it should work without the Protect Plan. I suspect the feature is actually reliant on the cloud processing, despite the App suggesting it should be available
- The advanced motion detection failure triggers a failure in Live View – FAIL, live view shouldn’t be dependent on the motion detection algorithm
So, I believe there to be 2 main bugs:
- Live View ability shouldn’t be tied to motion detection settings.
- Advanced Motion Detection shouldn’t be dependent on the cloud/Protect Plan - or should be marked as such
In my opinion, resolution to issue 1 should be confirmed and fixed as a software update - live view should just work (aside from connectivity issues of course).
Resolution to issue 2 - If advanced motion detection is supposed to work without the Ring Protect plan – well, then obviously it’s a bug that needs sorting. If however, it does indeed require cloud computing – then the Ring technical team need to either update to provide this cloud processing feature for free OR update their App and documentation to state it is a feature only available with a plan (just like person detection) and turn it off automatically when a subscription lapses.
I don’t think it would be unreasonable to have the advanced motion detection as part of the paid plan, although as an end user who saw it as a free feature setting – I am a little disappointed that this looks to be the case.
I and others would really appreciate getting a technical response from the Ring team, (especially as to whether the advanced motion zoning feature is actually intended to be a non-subscription feature) and a statement of what the plan of action going forwards is.
Posts I’ve referenced: