Responses (35)

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  santoast

  Ah, nothing like seeing a 2-year-old thread with everyone complaining about the same bait-and-switch idiotic feature limitation and Ring doing nothing about it. We'll be sending ours back. Baby monitor my a$$.

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  19-02-2021 06:29:41

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  Chicken

  I'd like to add that this feature should not be limited to just a phone app. The Windows app needs it too, and it's arguably worse. You don't get 10 minutes, you only get like 30 seconds.

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  28-03-2021 10:41:44

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  Home_Cam

  Another vote here to fix this issue and extend LIVE view to continuous. It's really absurd not to have this option, especially for paying the subscription. It's very frustrating and I'm about to cancel my subscription and go with a completely different camera system. Please listen to your customers, Ring!! And just to rub salt in to the wound, I too am having the same LIVE view 40 second timeout issue recently as others using the Win10 app. Just all of a sudden AFTER I paid for the Ring subscription...wtf?? Totally lost even the 10 minutes it used to have. Completely useless when you're away from home only to get get timed out in seconds. BUT...here is a work around for it. - Install BlueStacks which is an Android Emulator for PC and Mac. It's safe and free. https://www.bluestacks.com and download the Ring app from the Google play store from there just as you would for mobile, and use that for your PC. You'll have all the same features on your PC just as you would with the Ring app on your phone (it's the same app). The Win10 app is junk now and very limited in what you can do anyhow. At least I got the 10 minute LIVE view back again. :roll_eyes: I hope this helps anyone with this ridiculous issue!!

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  28-03-2021 11:32:50

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  davebos

  They are clearly trying to deal with two issues. The first is to keep their bandwith costs reasonable (seems like they bounce all the video off their servers). The obvious solution to that would be allowing for a direct connection between the viewing client and the camera, but that challenges their second issue which is to keep the most valuable features of the camera locked up through a monthly fee. That said, I don't see any reason why they can't simply charge you to use the camera over a lan. Yes, it is bad PR to charge you for no reason, but it is worse PR to cripple the devices simply to avoid such PR. Technically it should be very easy as they are (hopefully) encrypting the data coming out of the camera anyway, all they need to do is make sure you are a paying customer before giving your viewing client a temporary decryption key. Of course this would need to be disabled on battery and solar powered devices, but, as Ring may forget, they sell a lot of wired devices. Ring produces an acceptable product for renters or others in temporary setups as it is very quick and easy to setup without drilling a single hole and no need for any "programming". However, it is not for a serious "smarthome" as it locks its owners out of some very basic and important features. It also isn't price compeitive if you want a lot of cameras as, for their cheapest POE camera (the type you would use in a newly constructed or renovated smarthome) is about 4 times the price of what a generic POE camera would cost (one that would allow full access to the video feeds). If you buy one camrea, an extra $150 may not be a big deal, but if you buy 10, it is (even after their volume discounts). And one camera without live view is bad enough. 10 locked down cameras? Check out Blue Iris, Home Assistant, etc. for that type of project.

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  31-03-2021 10:30:54

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  davebos

  Woops, didn't think about the fact that a word that describes reducing the functionality of a device is also a derogatory term for people with physical impairments. My apologies. Please feel free to edit my post from "worse PR to XXXX the devices" to "worse PR to impair the devices". Or anyone know of a word that describes reduced functionality for a device that also doesn't describe reduced abilities of a person?

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  31-03-2021 10:35:59

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  Don1942

  I bought the camera specifically for a live view and communication to the front door. If it does not provide a continuous live view you should make people aware of this on your packaging. Do you intend to correct this or should I return the floodlight camera?

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  01-04-2021 03:19:48

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  Caitlyn_Ring

  Hi neighbors! Live View will automatically timeout after it has been up for 10 minutes. This means that the Live View cannot be kept up continuously, or for longer than 10 minutes at a time. You are free to access the Live View again after it has timed out, but it will not be continuous. With that said, other neighbors have shared their feedback on this and created a post in our [Feature Request](https://community.ring.com/c/products/feature-request-board/24) board. You can find the feature request for continuous Live View [here](https://community.ring.com/t/extend-the-length-of-live-view/4507) and comment on it as well as upvote it. The Feature Request board helps us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. :)

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  02-04-2021 10:44:01

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  LR

  We definitely need the ability to keep the live view on. We are using the doorbell for a medical clinic that has a locked door and we have visitors in and out. I need to be able to communicate with people prior to them entering the building. I understand having a time out feature to avoid unnecessarily leaving the device on but it should be an OPTION, not a default.

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  16-06-2021 03:54:35

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  TenFour72

  My PC only lets the live view work for 10 seconds. How do I extend that time, really would prefer to leave it on. It is wired to electricity. thank you

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  13-08-2021 11:51:03