Live view and notifications not working

Hi there, @Krisaceves! As long as your Ring devices are online, your Ring app should be connecting to the device and allowing for notifications. The best first step is to check your RSSI in the device health section of your Ring app.

Good signal is a great start! Next, you’ll want to check your Mobile device connection. Please ensure there is not a vpn enabled on your mobile device. I recommend also trying out our Rapid Ring app, designed for the quickest access to live view. Feel free to let us know how this goes! :slight_smile: