Link door bell alerts to iPhone 11Pro

How to set up ring alerts to my iPhone 11Pro from video doorbell vers 2 Have selected motion and ring alerts in App settings. Have current basic account, restarted my iPhone. Everything is connected to local wifi . Ring alerts activate local chime units but no notification to iPhone. Please help.

Hi @GregoryBarnes. It may be an issue with the permissions on your phone, or notifications can be suppressed if you have Do Not Disturb mode on. Try the troubleshooting steps for notifications on iOS devices here. If that doesn’t work, you can follow up with our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.