Lights not turning on

Why don’t my wired cam lights turn on when there is motion of a night
They only turn on manually ??

1 Like

Hi @user26840. If your lights are not turning on with motion at night on your Camera, try the following steps:

  • Verify your Cameras Lights Settings are set up to have the lights activate with motion at night by checking that the Motion Activated Lights toggle is turned on and having your Motion Zones for Lights turned on as well. To find your Light Settings, open the Ring app; press the three lines on the top left; tap Devices; select your Camera; tap on Device Settings; tap on Light Settings.

  • Verify your Camera is not in an area that is brightly lit during the night time. The lights are supposed to activate with motion when it is dark.

  • Reboot your Camera from the Ring app.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.